Delivery (Customer comments)
Natives shopping pages are now run in conjunction with Lets Go Shopping. You, the readers, are able to enjoy our improved shopping pages by registering to make purchases.
All our orders are dispatched from Sussex. Every effort is made to dispatch your order for delivery within 24 hours, however at peak periods this delivery time may be extended. If there is any need to contact you regarding your purchase, one of our team will call you as soon as possible, so it's important that you include all your details when registering.
The actual cost is that which applies to the highest rated product only - so you only pay one amount of postage. The postage and packing cost is calculated on a rate per product which is based on weight and size. So if two products are ordered, one with a postage rate of £2.99 and the other £5.99, the total postage will be £5.99.
Some very bulky items may incur an extra postage cost. You will be advised of this before dispatch.
The costs are appropriate for the UK mainland only. We are happy to deliver outside the UK mainland, however there may be an additional charge. Please complete your order and we will email you if there is an extra cost.
Which size is right for me?
This is our most commonly asked question and
there is no easy answer as we all come in different shapes and sizes!
Obviously everyone has their own preference for baggy/tight, but
the following should help you make your decision. Full details are available
on this page.
- Small Unisex T's will fit chest size 36. Girls small will fit a size 8 - 10 (depending)
- Medium Unisex T's will fit chest size 38. Girls medium will fit size 12 - 14
- Large Unisex T's will fit chest 42. Girls large will fit size 14 - 16
-- Extra Large will fit chest 42. Girls extra large will fit size 16+
- -Long Sleeve shirts are a slightly smaller fit, so order a size above
your usual
-- Girls sizes are variable depending on the cut of the t-shirt (and the size of the girl)
- If it doesn't fit let us know
What is your Return Policy? (Customer
comments)
Don't forget that
all of our products come with a 30 day No Questions Asked Guarantee.
If you've ordered the wrong size, we will gladly exchange the item for
you. In the unlikely event that you decide you don't like the item you
have bought we will refund you. Our only conditions are that the item
must not have been worn and must be returned in its original state.
In addition to the above, under the
new European Directive on distance
selling, you are entitled to cancel your order without giving a reason.
This must be done within 7 working days, beginning on the day after the
day on which you receives your order.
Looking after your purchase
All of our Natives tops are machine washable, but to extend the life of
your purchase wash at low temperatures and iron on reverse to protect
the designs.
Can I order by phone or buy offline?
Yes. Although buying on Natives is fully secure if you would prefer
not to order online you can call us to place your order on 08700 463377 (national call rate) Monday to Friday from 0900-1730
Methods of Payment 
We accept all credit and debit card types either online or offline by
calling us. You can also pay by cheque. To do this simply complete your
order as usual, but select the 'Invoice and Payment before Delivery' option
on the final page.
What if you are Out of Stock? (Customer
Comments)
This store is regularly updated to reflect
changes in stock. Occasionally an order may go through for an item that
is not immediately available. In this case we will give you the option
to wait until the item is in stock or, if you would rather not wait, to
cancel your order.
What is the Complaint Procedure?
In the unlikely event that you feel you are not happy with your purchase
we will acknowledge any complaint received within 5 working days and aim
to resolve it within 30 days. Any complaints are dealt with personally
and confidentially.
Do you have a Privacy Policy?
We are committed to protecting your privacy. We do not sell, trade or
lease your personal information to others. Full details can be found in
our Privacy Policy.
Statutory Rights
All contracts herein and with effect of the company
do not at any time affect your statutory consumer rights.
How can I contact you?
Please don't hesitate to contact us if you have any queries at all regarding
our store or your order. Our office is usually open to calls Monday to
Friday from 0900-1700.
Tel: 08700 463355
Fax: 08700 626362
Email: sales@natives.co.uk
Post: 263 Putney Bridge Road , London SW15 2PU
