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Employers will almost always want you to attend an interview
before offering you a position. Nobody likes interviews, but
hopefully our guidelines below should help you on your way...
Be punctual
Know exactly where you are going and how to get there, to
ensure you arrive on time. Where possible, make the journey
beforehand, so that you will know for sure how long it is
likely to take. Always allow for slight delays in public transport,
and for traffic if driving. Aim to arrive early - you will
usually be able to find a cafe/bar in which to kill time.
If you are delayed, always ring to let the employer know.
Research
Show your interest by checking out the company's website/brochure
before the interview. This is a great way of finding out what
the company specialises in or places importance on. Always
mention something positive from your research, giving the
employer an opportunity to talk proudly about the company.
Preparation
Always prepare some questions - just as the interviewer is
trying to establish whether you are right for the job, it
is also a chance for you to find out if the job is right for
you. Practice asking the questions before the interview and
always talk in the third person - don't sound like you assume
the job is yours.
Most employers will run through the package on offer, but
try to find out exact living arrangements, for example how
many you will be sharing with, proximity to guests, and if
food is included, whether this comes as an allowance, or whether
you will be expected to dine with guests. It is also worth
finding out whether they will guarantee resort if they offer
you a position - many will only specify country/region until
training is completed.
Don't be scared to ask more testing questions, such as how
they differentiate themselves from their competitors, and
what they think the toughest aspects of the job are.
Common questions
When asked about your weaknesses, try to identify one that
is easily remedied - you will almost always be asked how you
think you will get around this weakness in the job role, so
prepare a response for this also.
Don't be afraid to talk about your achievements - some employers
will ask for specific examples of things you've achieved which
you feel proud of, and also for examples of how you've resolved
problems and overcome difficult situations.
Focus
Avoid rambling - try to stay focused, ensure that what you
are saying is relevant, and have a clear idea of the points
you'd like to get across during the course of the interview.
Avoid talking too much - the ability to listen is extremely
important, and employers will be noting your communication
skills throughout the interview.
First impressions
As the cliche goes, you never get a second chance to make
a first impression. You should dress smartly in simple business
attire, regardless of what you are applying for. Always offer
a firm handshake, a winning smile, and maintain eye contact
- without glaring!
Honesty
Honesty is the only policy - if you lie about your
skills or experience during interview, you will only be caught
out sooner or later, whether it be on training or in resort,
and chances are you won't last much longer - interviews are
about matching needs, and if there isn't a good match, then
chances are the job will not work out.
CV
Always take a spare copy of your CV with you, and be prepared
to answer questions about it - if there are any gaps in your
CV, you will probably be asked to explain them.
Positive outlook
Always be positive about past experiences - no one likes a
whinger! - if you are unable to avoid talking about negative
aspects of previous experience/employment, ensure that you
show you've taken something positive from it or learned from
it.
Never criticise or badmouth previous employers - this is
extremely unprofessional, and will almost always put off potential
employers - if asked why you left a particular position, ensure
you give a positive reason.
Perseverance
Don't be disheartened when you are not offered every position
that you are interviewed for - we all have off days, and chances
are that if you are turned down, perhaps the job wasn't for
you after all.
If so, there is no harm in politely asking for feedback,
which can be an invaluable way of improving future results.
Also, the more interviews you attend, the better your technique
will be.
Best of luck!!!
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