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Commissions and tips are the perks of many reps in winter and summer
resorts, and can mean the difference in making a profit or losing
out over a season. However, it has been known for some reps to fiddle
their accounts - not something we recommend, unless you fancy losing
your job.
Reps 'conned' customers
A group of Benidorm-based Thomson reps have allegedly been conning
customers out of thousands of euros. At least four reps have been
sacked and one suspended for forging customers' credit-card receipts
and spending excursion payments.
A second year rep is believed to be
the ringleader of the credit-card scam which involved increasing
holidaymakers' excursion payments on their credit-card slips. Over
£2,000 is believed to have been stolen from customers, although
Thomson refused to confirm figures. Four reps were involved in spending
excursion payments. Three of them have been sacked while a fourth
is currently suspended.
Strict procedures
Under the system, reps hold on to payments until it is deposited
the week after. Thomson said there are no plans for the payment
system to be tightened up. A Thomson spokeswoman confirmed "a number
of reps were dismissed this summer for not following company procedure
with money".
[Source: Travelweekly.com]
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