Job Description: Club Hotel Manager

By adamrowden, 13 Nov '12 at 14:42

Many ski companies operates 'Club Hotels'. These properties range in size from 30 to over 200 beds and tend to offer the informality of a chalet holiday, but in a hotel environment. The emphasis within these establishments is on creating a relaxing, informal and highly sociable atmosphere. They are not all successful at creating this atmosphere, but that is what most of them set out to do.

Club Hotel Managers need to have good management skills and almost always require previous experience in the hotel industry. If you get a job as a Club Hotel Manager then you will have a huge number of responsibilities and will be in charge of the complete management of the hotel.

You will also almost always be required to speak the native language and your role will normally mean that you will be working a 6 to 7 day week.

People skills are always important as you could be managing up to 60 members of staff, and you will want to be able to deal with them professionally whilst also being approachable. Whilst managing the staff you will be required to sort out rotas as well as any ongoing training that some staff may require. You will also need to be able to motivate your staff whilst also adhering to your company’s disciplinary procedures. And, at the end of the day, you will also be required to ensure that the welfare of your staff is always held in very high regard.

As well as ensuring your staff are working hard and having a good time you will also be required to deal with customers and ensure that they are benefitting from great service. Dealing with complaints from customers is a large part of this role, especially if your hotel is run on a tight budget. For this reason you will have to be able to cope under pressure and be quite thick skinned.

Mathematics won’t have to be your forte, but you will be required to work to a budget very tightly and also keep and check the weekly accounts for all areas. This means keeping an eye on the expenditure on the hotel, food and drink, as well as cleaning products and more.

Paperwork is a drag and unfortunately it is an important part of being a Club Hotel Manager. You will have to ensure that you fill it all out accurately and efficiently. Your logistical nouse will also be called into action when overseeing and co-ordinating the transfer operations at your hotel. This will mean dealing with coaches and mini buses and making sure everything is running smoothly on changeover day.

More often than not you will also be required to provide regular and accurate reports and accounts to head office, which is normally in the UK. In doing so you will need to meet company deadlines and have to be well organised with excellent communication skills.

Like almost all roles in the mountains, you will also have to get your hands dirty and muck in with everyone else when times get tough. You may be required to do some physical work and get outside to help the others to ensure you fully support the company and the hotel. This is not the most physical job in the world, but you may be required to roll your sleeves up once in a while.

Click here to browse Hotel Manager Jobs, and for more information about getting a job as a Hotel Manager, click here.

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